Applications Specialist, Flat Laser

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When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Job Title: Applications Specialist, Flat Laser
Department: Sales/Marketing
FLSA Status: Non-Exempt

Summary

Serves as a resource on technical expertise to their application within the department. Conducts demonstrations, applications tests, and time studies on behalf of customers and the sales team for Flat Laser applications. Provides advanced technical support and feedback to sales team members, Laser Applications Manager and Product Manager. Makes decisions that influence the flow of work through other departments.

Essential Functions

The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

• Establish oneself as a subject matter expert in their related field, and be able to provide technical expertise to Applications Engineers, Product Managers, and any other team members as needed.
• Provide technical expertise to other departments and teams within the Company to aid with project specifications and completion.
• Analyzes customer drawings to determine the feasibility of an application utilizing BLM GROUP’s product offerings.
• Responsible for the development of sales tools for new features or machines.
• Maintains par levels of demonstration materials and orders additional material when necessary.
• Conduct customer software/machine demonstrations at the BLM GROUP USA facility (Solution Center) in Novi, MI and customer facilities.
• Conduct training for customers at the Solution Center and customer facilities, including any issues encountered during facility visits.
• Troubleshoot and correct customer applications issues as needed by management, either at the Solution Center or customer facilities.
• Determine in the field if customer concerns are machine related or application-based, as well as correct any machine and service-related issues as needed.
• Travel to customers as needed to perform run-off acceptance tests.
• Development of flat laser product machine/software demonstration parts/strategy.
• Provide machine and software presentations at trade shows and other events as needed.
• Perform time studies and feasibility requests as needed.
• Supports the Applications Manager and Product Managers by providing advanced technical counsel and solutions to the customer’s specific technical issue.
• Maintains a positive rapport, professional appearance, and business relationship with customers by providing outstanding customer service.
• Travel to Italy 1-2 times per year to have continual training in software and hardware of BLM GROUP products.
• Travel up to 50% as needed by management.
• Commitment to this position for a timeframe of 3 - 5 years.
• Overtime as necessary to complete workload as needed by management.
• Other duties as assigned by management.

Qualifications

• Associate’s degree in a Technical field. Prior experience or equivalent military training may be substituted for a degree.
• At least two years of Flat Laser experience across multiple applications including setup, service, maintenance experience, or programming.

Licensing/Certifications

Valid Driver’s License with no more than two (2) points on a driving record within a three (3) year period

Knowledge, Skills, and other Abilities

• Thorough understanding of CAD/CAM software and how they apply to specific machine and part applications
• Understanding of reading part drawings
• Thorough knowledge and understanding of statistical evaluations
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Able to effectively use the Internet
• Highly organized
• Excellent verbal and written communication skills. Must be able to help advise others within the department with respect to technical matters
• Must be able to work effectively with minimal supervision
• Must have excellent time management skills
• Able to effectively work with all levels of team members and all types of customer personalities
• Understanding of press brake technology/correction tables
• Thorough understanding of press brake tooling

Equipment, Machinery, Tools, and Vehicles Used

• General office equipment, including computers, printers, fax machines and telephones.
• Large format CNC machines
• Generalized tools for troubleshooting large format machinery
• Bridge Crane
• Forklift

Physical Demands

The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to use hands to manipulate (type), stand; talk and hear; walk; sit, and lift or move no more than eighty (80) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information, and documents. Analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The incumbent works primarily in a manufacturing facility where the noise level may be moderate to loud. May occasionally work in an office environment.

The position requires approximately up to 50% travel. Travel may be domestic or international as required.

This position is not a remote position.

Reporting Relationships

This position reports directly to the Applications Manager, Lasertube, Press Brake and Flat Sheet, and indirectly to the Lead Laser Applications Engineer.

Supervisory Responsibility

None



We are an Equal Employment Opportunity (“EEO”) Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.